Director, Account Leadership

Job Description

Continuum Clinical, a part of Blue Chip Worldwide, is a healthcare research and communications company that helps clients achieve clinical and commercial excellence through innovative thinking and a full continuum of distinctive services. Specializing in Patient Recruitment and Late Stage Research, Continuum Clinical provides proven solutions in marketing, consumer and physician communications, post-approval research, and health economics. We create and execute integrated marketing and communications ideas and solutions.

We exist to give incredible people opportunity to make a difference. 

Core Values 
  • Collaborative 
  • Genuine
  • Kind & Compassionate 
  • Pride of Ownership & Accountability
Job Summary
The Director, Account Leadership is responsible for program results and maintaining and growing client relationships. The Director, Account Leadership reports to SVP, Patient Recruitment of Continuum Clinical. 

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Demonstrate the mission, vision, values, and culture principles of Blue Chip Worldwide 
  • Strategic Lead (New Business Opportunities)
  • Contribute to new business strategy, time permitting
  • Review completed budget/proposal to ensure alignment with client expectations and communicated promises
  • Represent Account Leadership in client meetings as appropriate
  • Strategic Leadership (Contracted Projects) and Account Management
  • Refine program strategy and assure that the strategy is executed and is producing results
  • Establish, maintain, and grow relationships with existing clients
  • Responsible for account P&L and ensuring profitability of account based on agency income
  • Accountable/responsible for internal leadership
  • Accountable/responsible for external (client-facing) leadership
  • Work with teams to prioritize project responsibilities in order to comply with scoped work effort/hours
  • Accountable/responsible for effective management of team resources
  • Comply with all corporate and departmental standard operating procedures as well as applicable FDA and other governmental regulations (e.g., IRB, EC)
  • Ensures all activities and operations are performed in compliance with regulatory and federal regulations
  • Leadership Responsibilities 
  • Contribute to new business development and overall Continuum Clinical Patient Recruitment market positioning by offering expertise during strategy sessions, proposal development and client presentations
  • Create and leverage new and existing relationships with outside vendors to benefit Continuum Clinical
  • Stay current on industry trends, particularly those related to the patient recruitment and retention industry
  • Mentor junior team members
  • Adhere to corporate policies related to employee reviews; contribute to the development and achievement of direct reports’ SMART goals
  • Interview candidates; train and manage direct reports 
  • Must be able to travel occasionally overnight and on weekends
  • Responsible for maintaining up to date weekly time tracking, per the Agency’s time tracking policy
  • As a manager, you are also responsible for ensuring that your direct reports maintain up to date weekly time tracking, per the Agency’s time tracking policy
  • Based on client and internal project demands, additional duties may be assigned

Continuum Clinical Qualities
To be successful, every Blue Chip Worldwide employee should possess the following qualities:
  • Attitude & Commitment – you are a passionate, resourceful and productive achiever that is a pleasure to be around
  • Priority Setting – you define clear action steps and manage expectations of others
  • Creative Thinking & Problem Solving – you recognize the relevancy of your ideas to the big picture, demonstrate original thinking and make an impact on your team
  • Dependability – you are self-motivated to deliver the highest quality work, on time and budget
  • Leadership Ability – you take initiative, motivate others and assume accountability for your actions 
  • Communication – you use organized, constructive communication to facilitate great work

Education, Experience and Certifications
  • Bachelor’s Degree from an accredited four-year college or university required
  • 10 – 15 years of relevant experience 
  • Experience in developing and executing consistent and successful patient recruitment strategy
  • Prior experience managing others required 
CCPR Account Leadership
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