Privacy Policy

Effective Date: Version 7.0, 03.Jun.2024

This Website Privacy Notice is provided by Continuum Clinical, a Spectrum Science Company, headquartered in Washington, D.C., USA. It is intended to inform you about our privacy practices via the organization’s websites, as well as the choices you can make about the way companies in our corporate group collect and use information gathered through the websites.

Who We Are

Continuum Clinical, a Spectrum Science Company, is a global clinical trial enrollment company based in Washington, D.C., providing fact-based patient recruitment solutions that deliver results. With over thirty years of experience, Continuum Clinical provides sponsors and CROs with patient recruitment and retention planning, study and site support, patient recruitment campaigns, patient advocacy and diversity & inclusion services, retention solutions, and reporting and analytics. We specialize in identifying and solving challenges that can impact successful clinical trial enrollment, from protocol development through study completion.

Continuum Clinical serves clients across the globe

Privacy and data protection is a foundational aspect of our business and corporate culture across our healthcare, media, and marketing business units. We have implemented a global privacy and data protection framework to address the wide variety of privacy, data protection, and security requirements that apply to our organization and to the individuals whose data we collect. The laws and requirements that we uphold include international, regional, and local privacy and data protection requirements as well as the cross-border requirements that apply to transfers of personal data from one country or region to another.

Application of This Privacy Notice

This Website Privacy Notice applies to websites and domains owned or operated by Continuum Clinical, except where we notify website users that a privacy policy or statement specific to a particular website, program, or service supersedes this Website Privacy Notice.

Information That Is Collected

We collect relevant personal information for certain uses of our websites, including the following:

• Answer a question that you submit to us
• Provide you with information about our services
• Help connect you (or, if you are a caretaker, the individual that you are asking about) with clinical research studies related to the medical condition or disease you inquired about
• Sign up for a program or newsletter offered through our website
• Sign up for market research program
• Apply for a job with us
• Manage our relationship with you
• Connect with us through social media or a blog
• Participate in a survey through our website

The personal information we request through our website is limited to that which is relevant for the type of service you are seeking from us. Depending on your request, the data elements we may require include the following:

• Name
• Email address
• Postal address
• Username or password
• Telephone/mobile number
• Internet Protocol (IP) address
• Job application information (in relation to applying for employment with us)
• Relevant health information pertinent to a particular clinical research project to make an initial determination of possible qualification. (The research recruitment pre-screening evaluations take place through a separate portal that is set up to collect health data, with its own set of secure controls commensurate with the sensitivity of that data)
• Any additional information you provide directly to us through our websites or allow a third-party service (such as a social media site or blog) to provide to us

For certain uses of our websites, we may also collect information that does not identify the website user or anyone else. For example, we may collect anonymous information about how many individuals visit our sites as well as which sections of our websites receive the most traffic or interest.  This helps ensure the content of our websites is aligned with the interest of our website users and that your website sessions are valuable and informative.

Use of Personal Information Gathered Online

We use your personal information within our company to do the following:

• Respond to questions
• Provide you with services that you have requested
• Communicate with you about our services or support
• Customize your interactive experience and/or manage/improve our websites, products, and services
• Register you to receive emails or other information or materials (with your consent)
• Register you for a promotion (with your consent)
• Evaluate how our products, services, and sites are accessed and used
• Manage our relationships with our site users
• Enforce our Terms of Use, Code of Conduct, or other legal rights or practices
• Prevent and detect security threats, fraud, or other malicious activity
• Other legitimate business purposes [as necessary for the provision of our services]

If you choose to subscribe to any of our marketing programs, you always have the opportunity to unsubscribe from further marketing email messages from us.

Sharing The Information We Collect

We may share the information we collect with the following types of entities, including those that may be located outside your country of residence:

Within our Company.  Although research-recruitment personal data that you provide to us (such as determining whether you or a loved one might qualify for a research trial) is restricted to relevant personnel within Continuum Clinical and our approved research partners, we may transfer some of the other types of personal information collected through this website to other business units within Spectrum Science. This may occur, for example, if you ask a question about products or services offered by one or more of our companies, apply for a job, or sign up for one of our newsletters or surveys.

By accessing our websites, registering for an account or service, or otherwise providing us with your personal information, you consent to this transfer of your personal information within our company group.

• Service Providers and Suppliers. We coordinate with service providers and suppliers to manage or support a number of our business operations and services.  For example, some service providers may be involved in ensuring that our websites are up to date and customer focused. Other service providers assist Continuum Clinical with its research recruitment activities. These providers and suppliers may be located outside of your country of residence. If we share information with them, these parties shall use the information solely in conjunction with the specific services they provide for us and are required to safeguard your data in a manner that is at least as protective as that provided by our company. They are also required to comply with the privacy and data protection laws and requirements that apply to the data you’ve provided, including any cross-border data transfer obligations.

• For Legal Purposes. We may disclose information to third parties for legal or compliance purposes, such as to protect the security of the website or to help detect fraud.
• For Corporate Transactions. There may occasionally be business reasons that prompt our company to reorganize its businesses in some countries. Corporate restructuring situations may involve the disclosure of personal information to prospective or actual purchasers of entities within our business. It is our practice to seek appropriate protection for information in the event that we engage in any corporate restructuring activities requiring the disclosure or transfer of any personal information that we hold. The recipients may only use the data for the purposes described in this Privacy Notice, and not for separate purposes.
• Otherwise with Your Consent. In addition to the sharing described in this Privacy Notice, we may share information about you with third parties if you provide consent to such sharing.

Except as described in this Website Privacy Notice, we will not share the personal information you provide to us with non-affiliated companies or business partners without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud, or other malicious activity; (iv) enforce/protect the rights and properties of Spectrum Science or companies within our corporate group; or (v) protect the rights or personal safety of our company,  our employees, or third parties assisting us when allowed and in line with the requirements of applicable law.

Cookie Placement

Like most websites, our websites use a standard technology called “cookies” to collect information about how our site is used.  Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. They help ensure that the advertisements you see online are more relevant to you and your interests. In addition, cookies can help us analyze the use of our digital services and online content (analytics cookies) as well as facilitate/track the interaction on our digital services and online content with social media (e.g., links to social media sites, like buttons). Please refer to our Ad & Cookie policy for specific utilization of cookies and tracking technologies. You can use the Cookie Preferences Center to customize your cookie preferences at any time. Strictly necessary cookies cannot be disabled.  Also, your selections on the Site will not disable cookies and other tracking technologies placed on websites not owned or operated by us.

Transfer of Information Out of Your Country

Continuum Clinical, as a global company, is committed to the confidentiality, integrity, and availability of personal information we process and has in place mechanisms to ensure a compliant transfer of personal information. We act as the data processor when transferring study data, including key-coded data on behalf of our Sponsors / Clients as data controller. Continuum Clinical relies on the execution of Standard Contractual Clauses (“SCC”) or Standard Data Protection Clauses (“SDPC”) adopted by the European Commission (or by a supervisory authority and approved by the European Commission) for the purpose of transferring personal information from the European Economic Area or the United Kingdom.

Keeping Your Information Secure

We have adopted physical, technical, and administrative procedures and measures designed to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of the information you provide us. We retain personal data only as required or permitted by law and while it has a legitimate business purpose. The personal information you provide to us is stored on computer systems located in controlled facilities with limited access. When we transmit confidential information over the internet, we protect it through the use of encryption and other safeguards. However, no method of transmission over the internet or method of electronic security is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. We encourage our customers and partners to retain copies of all uploaded information on their own systems.

Data Retention

We store your Personal Information for different time periods depending on the applicable regulations. Some information may be deleted automatically based on specific schedules. Other information may be retained for a longer period of time based on the relationship you have with us, our clients or regulatory requirements.

Links to Other Websites

Our website may contain links to other websites that are not owned or operated by us. If you access those links, you will leave the Continuum Clinical site. We do not control third-party sites or their privacy practices, which may differ from our practices. We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Notice. We therefore recommend that you review the privacy policy of any site you visit before allowing the collection and use of your personal information by the site.

Social Media Use and Postings

You may also choose to interact with Continuum Clinical or one of the companies in our corporate group on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

If you post, comment, or share personal information, including photographs on any public forum, social network, blog, or other public communication platform, please be aware that any information you submit can be read, viewed, collected, or used by other users of those sites, or used for purposes that neither you nor Continuum Clinical have control over. We are not responsible for the personal information you choose to provide in these forums.

Children's Privacy

While Continuum Clinical may process limited personal data of children to the extent that their parents or legal guardians seek to provide their personal information in relation to clinical trials for which we may be recruiting on behalf of research sponsors, we do not knowingly collect information from children under the age of 13 through this or other Continuum Clinical-operated websites for other purposes or for any marketing-related purposes. We do not target our websites to children.

Individual Rights

Continuum Clinical has implemented processes and policies to help us ensure that the data we maintain is accurate and up to date. Consistent with applicable laws, we also provide individuals with reasonable access to personal information that they provided to us and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable.

To protect your privacy and security, we take reasonable steps to verify your identity before granting access to your data. To view and change the personal information that you directly provided to us, you may contact us through the information provided in this Privacy Notice or by using the Contact Us link on this website. We will respond to access requests within 30 days and require individuals making such requests to authenticate themselves before any personal information is disclosed.

Changes To This Privacy Notice

We may update this Privacy Notice in accordance with new requirements, risks, or changes to our data collection and handling practices. If so, we will post the revised statement here, with an updated revision date. If we make significant changes to our Website Privacy Notice that materially alter our privacy practices, we may also notify you by other means, such as posting a notice on our corporate website and/or social media pages.

Your Consent to The Terms of This Privacy Notice

By using this website, you provide your consent to the terms of this Privacy Notice and the legal conditions to use this website. If you do not agree with these statements and conditions, please do not use this website, or submit any information.

How To Contact Us for Questions or Concerns

We value your opinions about us and our products, services, and practices. If you have comments or questions about our Website Privacy Notice, or any concerns or a complaint regarding our collection and use of your data or a possible breach of your privacy, please email us at the attention of the Privacy Officer at privacy@continuumclinical.com or write to us at Continuum Clinical, a Spectrum Science Company, Attn: Privacy Officer, 2001 Pennsylvania Avenue N.W., Washington, D.C.  20006.

We treat your comments and any concerns confidentially. Our representative will contact you within a reasonable time after receipt of your inquiry to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that concerns are resolved in a timely and appropriate manner. If you believe that your concern was not adequately addressed, you also have the right to contact the relevant privacy and data protection oversight authority in relation to your concern.

Additional Information for Inhabitants of the European Economic Area or the United Kingdom

You may have the following rights with respect to some or all your Personal Data:

• To request access to your Personal Data (Article 15 GDPR (General Data Protection Regulation));
• To request that we rectify or erase your Personal Data (Articles 16 and 17 GDPR);
• To request that we restrict or block the processing of your Personal Data (Articles 18, 21 and 22 GDPR) and to object to the sale or sharing of your Personal Data under other relevant laws;
• To request that we provide your Personal Data directly to another organization, i.e., a right to data portability (Article 20 GDPR); and
• When we previously obtained your consent, to withdraw consent to processing (Article 21 GDPR)

Communications, queries, or requests to exercise your information rights or complaints under the European Union General Data Protection Regulation (EU GDPR) or United Kingdom General Data Protection Regulation (UK GDPR) can be addressed to the attention of VeraSafe in addition to the Continuum Clinical Privacy Office at: Continuum Clinical, A Spectrum Science Company, Attn: Privacy Officer, 2001 Pennsylvania Avenue N.W., Washington, D.C.  20006 or email us at privacy@continuumclinical.com, Attn: Privacy Officer.

VeraSafe has been appointed as Continuum Clinical’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. In addition to notifying Continuum Clinical’s Privacy Officer, VeraSafe can be contacted only on matters related to the processing of personal data of EU inhabitants.

To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative or via telephone at: +420 228 881 031.

Alternatively, VeraSafe can be contacted at:

VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P Ireland

Within the European Economic Area or United Kingdom, individuals have the right by law to complain about how their information is handled.  They may direct their complaint to a supervisory authority (data protection authority) with responsibility for regulating GDPR compliance.

A list of all supervisory authorities of the European Economic Area is available on the website of the European Data Protection Board (EDPB) https://edpb.europa.eu/about-edpb/board/members_en; or for the United Kingdom, the UK Information Commissioner’s Office can be reached via https://ico.org.uk/.

Additional Information for California Consumers (Residents)

This section applies to California consumers (California residents) and explains your rights under the California Consumer Privacy Act (CCPA).  These provisions supplement the other sections of the privacy policy.

We do not sell personal information about California residents

During the past 12 months we may have engaged in delivering online advertising that was tailored to your interests, which might be deemed to be a sale of data under the California Consumer Privacy Act, but we did not disclose data that would identify you by name, address, or phone number.

Access to Specific Information and Data Portability Rights

You have the right to request that Continuum Clinical disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive your request and confirm your identity, we will disclose to you the information requested, including:

• The categories of personal information we collected about you
• The categories of sources of the personal information we collected about you
• Our business purpose for collecting that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected
• Information about any sales of your personal information

In addition, upon request we will provide you with a copy of all of your personal information (data portability).

Deletion Request Rights

You have the right to request that Continuum Clinical delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will delete your personal information from our records, unless an exception applies. If an exception applies, you will be notified that the data will not be deleted, along with specific information about the basis for the exception.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a request to us by either: 1). Writing us at Continuum Clinical, A Spectrum Science Company, Attn: Privacy Officer, 2001 Pennsylvania Avenue N.W., Washington, D.C. 20006; or 2). Emailing us at privacy@continuumclinical.com, Attn: Privacy Officer.

Only you, or a person registered with the California Secretary of State whom you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.

You may only make a request for access or data portability twice within a 12-month period. Your request must:

• Provide sufficient information that allows us to reasonably verify you are either the person about whom we collected personal information or an authorized representative
• Describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it
• Provide a means to contact you

We will only use personal information provided in a CCPA request to verify the requestor’s identity or authority to make the request.

Additional Notice and Privacy Rights for Consumers in Connecticut, Colorado, Utah, and Virginia

This section applies to consumers who reside in the states of Connecticut (effective July 1, 2023), Colorado (effective July 1, 2023), Utah (effective December 31, 2023), and Virginia (effective January 1, 2023). This additional notice forms part of and supplements and amends, as applicable, our Privacy Policy.

Under applicable law, you may also have the following rights:

Right of Access. A right to confirm whether Continuum is processing personal information about you, and to request access to specific pieces of that personal information.

Right of Correction. A right to correct inaccuracies in certain personal information Continuum may store about you; and

Right of Deletion. A right to request that Continuum delete personal information concerning you. Please note that if you have requested a service that requires the use of your personal information, we may not be able to provide that service if you choose to delete your personal information.

If any of the above rights are available to you under applicable law, you can submit a request to exercise your rights by writing at Continuum Clinical, A Spectrum Science Company, Attn: Privacy Officer, 2001 Pennsylvania Avenue N.W., Washington, D.C. 20006 or emailing us at privacy@continuumclinical.com, Attn: Privacy Officer.

Contact Information

If you have any questions or comments about this Notice, the ways in which Continuum Clinical collects and uses your information described above, or your choices and rights regarding such use, or if you wish to exercise your rights under California law, please do not hesitate to contact us by either:

Writing us at Continuum Clinical, A Spectrum Science Company, Attn: Privacy Officer, 2001 Pennsylvania Avenue N.W., Washington, D.C. 20006 or emailing us at privacy@continuumclinical.com, Attn: Privacy Officer.

This Website Privacy Notice was updated as of 3.June.2024.

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